Frequently Asked Questions (FAQ)
Common Appointments & Services
We provide Wash & Cut / Hair Colour / Perm / Bleaching / Styling / Scalp Care / Hair Repair Treatments.
If you’re unsure which service suits you, feel free to send us a photo for a preliminary consultation.
If you’re unsure which service suits you, feel free to send us a photo for a preliminary consultation.
We highly recommend making an appointment, especially on weekends, afternoons, and before public holidays, as slots fill up quickly.
Booking in advance helps reduce waiting time and allows us to reserve your preferred stylist and time.
Booking in advance helps reduce waiting time and allows us to reserve your preferred stylist and time.
Yes, walk-ins are welcome. However, customers with appointments are given priority.
If the salon is full, you may need to wait or reschedule to another time slot.
If the salon is full, you may need to wait or reschedule to another time slot.
The fastest way is via:
WhatsApp
Phone Call
You may also tell us: desired service + hair length + reference photo, so we can advise you more efficiently.
Phone Call
You may also tell us: desired service + hair length + reference photo, so we can advise you more efficiently.
Pricing & Time
Prices vary depending on hair length, hair volume, design complexity, whether bleaching is required, product grade, and treatment combination.
You may WhatsApp us with front & back photos of your hair condition + a reference image, and we will provide an estimated price range and suitable recommendation.
You may WhatsApp us with front & back photos of your hair condition + a reference image, and we will provide an estimated price range and suitable recommendation.
Yes. You may visit our Price List page, or simply WhatsApp us to receive the latest pricing and recommended packages for your desired service.
Estimated time guidelines:
Haircut: approx. 45–60 minutes
Hair Colour: approx. 2–3 hours (depending on bleaching/design)
Perm: approx. 2.5–4 hours (depending on hair length & curl type)
Bleaching: approx. 3–6 hours (depending on layers & hair condition)
Haircut: approx. 45–60 minutes
Hair Colour: approx. 2–3 hours (depending on bleaching/design)
Perm: approx. 2.5–4 hours (depending on hair length & curl type)
Bleaching: approx. 3–6 hours (depending on layers & hair condition)
We will assess the required time before starting and aim to complete the service as planned.
If you are on a tight schedule, please inform us in advance so we can arrange a more suitable time or split the services if needed.
If you are on a tight schedule, please inform us in advance so we can arrange a more suitable time or split the services if needed.
Colouring, Perming & Hair Safety
Colouring and perming do alter the hair structure, but the key lies in proper assessment, technique, product selection, and treatment pairing.
We will evaluate your hair condition (previous bleaching, damage level, elasticity, moisture) before recommending the most suitable and safe approach.
We will evaluate your hair condition (previous bleaching, damage level, elasticity, moisture) before recommending the most suitable and safe approach.
Yes, after assessment. We will first understand your scalp condition, allergy history, or recent discomfort, and opt for lower-irritation methods where possible.
If your scalp is not suitable at the time, we may recommend scalp soothing or repair treatments first.
If your scalp is not suitable at the time, we may recommend scalp soothing or repair treatments first.
Bleaching is more challenging to hair health than regular colouring. We will honestly assess your hair condition:
If your hair cannot tolerate bleaching, we will suggest non-bleach colour options with visible results
If bleaching is possible, we will combine treatments and structural repair, while carefully controlling the bleaching strength and steps
If your hair cannot tolerate bleaching, we will suggest non-bleach colour options with visible results
If bleaching is possible, we will combine treatments and structural repair, while carefully controlling the bleaching strength and steps
Yes. We offer hydration, repair, and strengthening treatments, tailored to your hair condition (dryness, breakage, frizz, dullness).
Many high-quality colour and perm results rely on both design and treatment working together.
Many high-quality colour and perm results rely on both design and treatment working together.
Style & Design
Absolutely. Reference photos help us understand your preferred style more clearly.
We will also adjust the design based on your face shape, skin tone, hair volume, hair texture, and lifestyle, creating a look that suits you best.
We will also adjust the design based on your face shape, skin tone, hair volume, hair texture, and lifestyle, creating a look that suits you best.
Our process includes style consultation and risk explanation before proceeding.
If a certain colour or curl type is not suitable for your hair condition, we will suggest a safer and more flattering alternative with a similar outcome.
If a certain colour or curl type is not suitable for your hair condition, we will suggest a safer and more flattering alternative with a similar outcome.
Yes, we tailor recommendations based on your lifestyle:
Working professionals: low-maintenance, polished, and refined looks
Students: natural, brightening, and easy-care styles
Just let us know the vibe you want (more mature / cleaner look / brighter complexion / elegant).
Working professionals: low-maintenance, polished, and refined looks
Students: natural, brightening, and easy-care styles
Just let us know the vibe you want (more mature / cleaner look / brighter complexion / elegant).
Yes. We provide men’s and women’s cuts, colouring, perming, and styling, and can advise based on different styles such as business, Korean, Japanese, or trendy looks.
After-Service & Trust
We value customer satisfaction. If adjustments are needed, please contact us within 3 days, and we will arrange a review and reasonable touch-up (subject to hair condition and adjustment feasibility).
Yes. If you feel your fringe or layers need better refinement after going home, please contact us and we’ll arrange a minor adjustment to ensure a more stable and polished result.
Yes. We will guide you on blow-drying techniques, daily care, and product usage, so you can maintain the same quality and look at home.
Location & Action Info
We are located at Sutera Mall Skudai (floor / unit number to be filled).
Once inside the mall, follow the directory signs, or WhatsApp us for location pin and directions.
Once inside the mall, follow the directory signs, or WhatsApp us for location pin and directions.
Monday – Sunday, 10:00 AM – 10:00 PM
Yes. Sutera Mall offers ample parking, with covered walkways, making your visit comfortable and convenient.